Store Policy

Customer Care

(A) PRICING - All prices listed on this Website are in Singapore Dollars ("$") unless otherwise specified. All payments will be carried out in Singapore Dollars. For international orders, please note that the exchange rates used to display pricing in currencies other than Singapore Dollars are solely governed by The Moisturizers Company Singapore, and payments made will be in the equivalent of Singapore Dollars.

(B) REFUNDS - Kindly note that The Moisturizers Company Singapore does not process cash refunds under all circumstances, and should there be a need to, a refund will be presented in the form of store credits.

(C) PRODUCT CARE - All products purchased are advised to be kept in a cool environment, away from sun exposure. Feel free to reach out to us at hello@themoisturizers.com if you have questions about our products.

Privacy & Safety

(A) INFORMATION COLLECTION - For a better experience while using our Website, we may require you to provide us with certain personally identifiable information, including but not limited to your name, email address, phone number, and postal address. We will clearly inform you when personally identifiable information is asked for and you will have the choice to provide it or not. Generally, this information is requested when you make a purchase or subscribe to product updates, newsletters, or other online services. 

(B) INFORMATION USAGE - The information that we collect will be used to contact or identify you or alert you of upgrades, updates, new services, new products, discounts, promotional offers, or other services from The Moisturizers Company Singapore, its affiliates, and the skincare brands that we partner with. The information that we collect might be used to personalize ads to allow more relevant ads to be shown to you. When you place your order with us, we collect your email in order to contact and update you. We also collect your phone number in order to contact you in case these emails bounce back because of typo in your email address and if we cannot figure out what the correct email address is. We also contact the phone number that is provided if we suspect that the cardholder's credit card information has been compromised, i.e. used in a fraudulent way. 

(C) CONSENT - When you provide your Personal Information, you consent that it can be used for the above purposes and that The Moisturizers Company Singapore are authorized holders of such information. If you choose not to register or subscribe or provide personally identifiable information, you can still use our website but you will not be able to receive additional services or access certain areas that require registration or subscription. In each communication from us, you will have the opportunity to unsubscribe or opt-out from further communications; alternatively, you may contact us to express your choices at hello@themoisturizers.com. 

 

Payment Methods

- Credit / Debit Cards
- PAYPAL

Once payment has been made, orders cannot be canceled and refunded and any requests for such will be declined.

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